• Account

    Japan Only - SCTL Indications

    Company Name (Retailer name)

    Burberry Limited

    The person in charge

    Darren Degiorgio, Director of Customer Service

    Address

    Burberry Limited, Horseferry House, Horseferry Road, London SW1P 2AW United Kingdom

    Telephone Number

    Japanese: 0066-33-812819


    English: 0066-33-813087

    Telephone customer service opening Hours

    Japanese: Mon-Fri (excluding public holidays) 09:00-20:00 JST


    English: 24 hour service

    Email Address

    asia.customerservice@burberry.com

    Retail Price

    Price of each item includes tax.

    Delivery Times

    Estimated 3-4 working days from the date of shipment. For more details, please see

    Shipping

    in the Customer Service section.

    Payment

    We accept the following methods of payment:

    • Visa
    • American Express
    • MasterCard
    • JCB

    For more details, please see Payment in the customer service section.

    Returns

    Free returns are available for all full price items purchased on Burberry.com within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met. Please note it is not possible to return personalised or monogrammed items. Please note that it is not possible to return the following items using the free returns service:

    • Fragrance
    • Nail polish

    For more details, please see Returns in the Customer Service section